PRIVACY POLICY
For FIDHAIL SL, data protection is a key priority. We want to ensure that your privacy is protected at all times and remains so throughout your visit to www.luxenter.com .
1.-Generalities
In principle, you can visit www.luxenter.com without providing any personal data. However, in order to provide individual services, it is necessary to process and use data relating to you. As the operator of www.luxenter.com, FIDHAIL SL is governed by the applicable legal regulations related to data protection, in particular, the provisions of the Organic Law on Data Protection (Royal Decree 1720/2007) (LOPD, for its acronym in Spanish) published in the Official State Gazette (BOE-A-2008-979). Your data will only be collected, processed, or used by us if you express your consent or if a legal requirement authorizes us to do so. In this case, only the data necessary for the provision and use of our services, or other data that you may voluntarily provide to us, will be collected, processed, and used.
2.-What is meant by personal data?
The purpose of this Privacy Policy is to provide clear, simple, and comprehensive information on the protection and processing of personal data communicated or shared by Users with whom FIDHAIL SL maintains any type of relationship, its possible transfer to third parties, and the rights and options available to Users to control their personal information and protect their privacy in accordance with current regulations.
3.-For what purpose do we collect, process and use personal data?
To process orders, shipments and services.
To process the payment process (in the case of invoice or direct debit payments, and also for the necessary credit verification).
To communicate with you regarding matters related to FIDHAIL's orders, products, service delivery, or marketing offers.
For the updating and maintenance of our clients' data.
For the technical optimization of our Internet pages.
To enable third parties to perform technical or logistics services, as well as other types of services, on our behalf.
4.-What information do we collect during this process?
Only information you enter in our online store, as well as information you transmit to us in any other way, is collected, stored, and processed. You are free to refuse to provide certain information; however, this may result in some of our offers, services, or features being unavailable to you.
5.-You provide us with data every time you:
You fill out an order and submit it.
You communicate with us by phone, email, fax or letter.
You subscribe to our newsletter.
You may revoke your consent to use, process, and transmit your data to third parties for marketing purposes at any time by sending an email to privacidad@luxenter.com or by mail to the following address:
FIDHAIL SL
C/Velazquez, nº35. Madrid 28001.
Telephone: (+34)911230589
However, this does not apply to data required to process your order. Once we receive your revocation, we will no longer use, process, or transmit the data in question for any purpose other than processing your order, and we will stop sending you advertising.
6.-Newsletter
By subscribing to our newsletter, your first and last name, as well as your email address, will be used for certain advertising purposes with your consent. The newsletter or any other communication is sent by one of our service providers, whom we have commissioned for this purpose. You can revoke your consent to receive the newsletter by email at any time. To do so, you will find a link in each issue where you can unsubscribe, or you can send an email requesting to unsubscribe from the service to atclienteluxenter@luxenter.com.
7.-Communications via SMS and WhatsApp
Fidhail SL uses your phone number to include it in a WhatsApp group, in order to receive communications from the company and brands.
Under the General Data Protection Regulation (EU Regulation 2016/679) and the Organic Law on Data Protection and Guarantee of Digital Rights (Organic Law 3/2018), the data provided will be incorporated into treatments whose controller;
FIDHAIL SL
VAT: B09627084
Registered office: C/Velazquez, nº35
Postal code: 28001
Location: Madrid
Province: Madrid
Telephone: (+34) 911230589
The purpose of the processing is to be able to include you in a WhatsApp broadcast group.
Business. Your data will be retained for as long as the purpose for which it is collected is maintained.
were collected or request their deletion.
The recipients of the data are WhatsApp Ireland Limited ( privacy policy of
WhatsApp ) and no one else, unless legally required. Transfers are not made either.
international data to third countries.
You can contact our Data Protection Officer, as well as exercise your rights.
rights of access, rectification, deletion, opposition and limitation in the address
postal address indicated above or via email atclienteluxenter@luxenter.com indicating your case, the reason for the query or the right you wish to exercise.
7.-Transmission of personal data to third parties
In order to optimally process your order, we need to share your data with third parties. For example, in connection with shipping, we need to provide this data to our logistics partner. Furthermore, for credit and identity verification, as well as creditworthiness checks, and for collection purposes, we share your data with financial information services or debt collection agencies. This way, we want to avoid difficulties in the payment process and prevent any resulting damages in advance.
8.-How long do we store the data?
Only the time required to process our services or the time prescribed by legal obligations.
9.-How do we secure your data?
We have implemented technical and organizational measures to protect your data from loss, manipulation, or unauthorized access by third parties. We regularly update our security measures based on ongoing technological developments.
For our online store and the transmission of the data you provide, including payment information, we encrypt your information using SSL (Secure Socket Layer). This is currently the most common and secure method for transmitting data on the Internet.
10.-Technical and statistical data
If you visit our website, technical and statistical data related to your visit to the FIDHAIL online store is automatically and immediately collected. This includes data such as your IP address, browser type, and operating system. The date and time of your visit to individual web pages is also included. This data is used for the continuous improvement of our website and is evaluated anonymously for strictly statistical purposes.
For marketing and optimization purposes, anonymous data is collected and analyzed on our online shop pages. This data can be used to create a pseudonymous user profile. For this purpose, cookies may be used. These are small text files that are stored locally, also pseudonymously, in the cache of the website visitor's internet browser. Cookies allow for the recognition of the internet browser. Without the user's specific consent, the data is not used to personally identify the visitor to our online shop, nor is it merged with the personal information of the bearer of the pseudonym. The collection and storage of data can be revoked at any time with future effect.
This information is collected solely for the purpose of maintaining data security and optimizing our online offering. No further evaluation of the data is carried out, except for statistical purposes, in which case the processing is essentially anonymous. No browsing profiles or similar personal data are created or processed.
11.-Cookies
We use "cookies" (small text files stored on your computer's hard drive) to facilitate your browsing experience. These cookies, which are present during each session, allow you to view your shopping cart, regardless of the page you are on, and easily read how many items are in your cart and the current purchase amount. If you do not wish to use cookies, we offer you the option of blocking them in your browser. However, we wish to warn you that, in this case, you will no longer have the option to access the shopping cart.
12.-Where can you obtain information about the data we have stored?
You have the right to request information about your data stored by us. If your data is incorrect or was obtained illegally, we will correct it or block and delete it. You can exercise this right at any time. For this reason, we ask that you notify us of any changes to your data. If you have any questions about data protection, please send us an email to privacidad@luxenter.com.